Field service management software for CCTV and security installers
Security installation is mostly maintenance: fault calls, camera replacements, access control fixes and periodic checks. Adeptike.com FieldPro gives every one of those calls a proper record against the equipment and the site, which is what turns a reactive installer into one customers keep.
- Fault calls tracked against the exact camera or door controller
- Cable runs and camera positions documented on site
- Recurring maintenance contracts scheduled automatically
Where the working day goes wrong for cctv & security installers
These are the recurring failures we hear from businesses in this trade. Almost none of them are technical failures. They are information failures between the office, the van and the site.
The fault is described differently by everyone
The office hears “the camera by the gate is down”. The technician needs the model, the cable route and whether it is power or signal. Without that, the first visit often fails.
01Maintenance contracts are renewed from memory
Nobody reliably knows which customers are on which contract, or when a visit is actually due.
02Camera positions are lost
Nobody records where a camera was mounted or which cable it used. The next technician guesses, and the guess becomes permanent.
03Handover documentation is thin
Customers are given a manual and a username. The actual configuration, including which NVR channel maps to which camera, rarely gets written down anywhere.
04What FieldPro handles for cctv & security installers
You can run the whole job lifecycle in one system: the enquiry, the visit, the work recorded on site, and the evidence that comes back with you.
Equipment register per site
Every camera, recorder and access controller recorded against the customer and site, with model and install date.
Fault triage on the record
The fault description, the reported symptoms and the last known-good state travel with the job to the technician.
Site and cable documentation
Photos of cable routes, camera positions and mounting captured on site for the next visit.
Contract maintenance scheduling
Scheduled visits generated from active contracts, with completion tracked per customer.
Parts and consumables tracking
Records which parts were fitted to which fault, so repeat failures become visible.
Response-time reporting
Measure actual arrival times against promise, which is where security businesses win or lose renewals.
How a job runs in FieldPro
One continuous record, from the first contact to the invoice.
Enquiry or alarm notification
A new installation enquiry or a fault report is logged with the site details.
Site survey and camera plan
Cable routes, camera positions and power locations assessed and recorded.
Installation scheduling
Equipment and technicians coordinated against an agreed installation window.
Commissioning and configuration
Channel mapping, NVR configuration and user access set up and documented.
Fault response and maintenance
Contract visits and fault calls dispatched against the same site record.
Questions we get from cctv & security installers
Can it handle alarm response contracts?
Will it help us quote accurately?
What about installers working across multiple sites?
See FieldPro against your own operation
Tell us how many technicians you run, how many jobs you complete in a month and what currently goes wrong. We will show you the parts of FieldPro that address exactly that.
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