Resources · Support
Support for Adeptike.com products
If something is not working, we would rather hear about it than have you work around it. This page explains the fastest way to reach us and what to have ready so the conversation is short and useful.
- Direct support for every Adeptike.com product
- What to have ready before you contact us
- Response expectations, stated honestly
Before you contact us
Have these ready
A little preparation turns a long conversation into a short one.
The exact steps
What you did, in order, up to the point where the problem appeared.
A screenshot or photo
A picture of the error or the unexpected result saves a great deal of time.
The affected account
Which user, team or device the problem relates to.
When it started
Whether this is new or has been intermittent for a while.
Expectations
What you can expect from us
We would rather under-promise and deliver than the reverse, so these are stated plainly.
- An acknowledgement that a human has seen the report
- An honest estimate, or an explanation if the cause is not yet clear
- A resolution, or a clear explanation of what is being done and when
- No blame for the person reporting the problem
Questions
Common questions
What are your support hours?
Working hours, Monday to Friday, Kenya time. Urgent issues are prioritised when reported.
Is support included?
Yes. Support is part of the relationship with every Adeptike.com client.
Can I request new features?
Yes, and we would rather hear them than not. Requests are considered on merit, not on who shouts loudest.
Stuck on something right now?
Send a message with what you were doing and what happened. We will take it from there.