FieldPro: field service management for companies that send people out
FieldPro is a complete field service management platform built around the way technician businesses actually work: enquiries arrive, someone gets assigned, a job happens at a customer site, and the office needs to know what happened. It replaces the whiteboard, the paper job sheet and the group chat.
- Scheduling, dispatching and live job status
- Structured job sheets and assessments completed on a phone
- Customer history, photos and signatures attached to every job
- Invoicing, reporting and workflow automation
Field service businesses do not fail on skill. They fail on coordination.
The technicians are good. The work is usually good. What breaks is everything that happens between the office and the van: who is going where, what was agreed with the customer, what the last visit found, whether the invoice was ever sent.
- A whiteboard shows the plan on Monday. By Tuesday it is a work of fiction.
- Customer history lives in one person’s memory or an old text thread.
- Nobody can answer “how many jobs did we complete last month” without a manual count.
- Quoted work and billed work rarely match, so margin leaks quietly.
What FieldPro actually does
Each capability below exists because field-service businesses asked for it. None of it is theoretical.
Scheduling and dispatch
Load jobs onto technicians by skill, availability and location. Reschedule one job and the customer, the technician and the schedule all agree again.
Job and work-order management
Every job carries an owner, a scope of work, a status and a completion requirement. No job sits in an untracked state.
Technician management
Profiles, skills, working hours and performance history. Managers can see who is on site, who is free and who is falling behind.
Customer management
A complete record per customer: every site, contact, previous job, equipment installed and any unresolved issue.
Field forms and assessments
Structured checklists for site surveys, safety checks and handovers. You get consistent, comparable data instead of handwritten notes.
Photos and documentation
Timestamped site photos and a customer signature captured on the phone and attached to the job automatically.
Customer communication
Appointment confirmations, arrival notifications and completion updates sent straight from the job record.
Inventory and parts
Track parts fitted on a job and flag anything that needs reordering before it becomes a delay on the next job.
Invoicing
Raise the invoice from the completed job, using what was actually recorded on site rather than what was half-remembered in the office.
Reporting and insights
Completion rates, first-time-fix rate, response times, and revenue split by technician and job type.
Workflow automation
Status changes trigger the next step: quotation, order, schedule, invoice, follow-up review.
Technician mobile app
The day list, addresses, history, photos, checklists and signatures, all on the phone the technician already carries.
Designed for the person holding the tool, not just the person at the desk
Field-service software that its own technicians avoid is worse than no software. Every FieldPro field step was designed to be completed one-handed, standing up, in poor light, on a phone.
- Today’s jobs, addresses and contact numbers on a single screen
- Mark arrival and departure so the office sees genuine progress
- Complete checklists with required photos, not free-text boxes nobody reads
- Capture the customer signature before leaving the site
- Record parts used and flag anything that needs reordering
- Raise the next job or the invoice without retyping a thing
From first contact to paid invoice
FieldPro treats a job as one continuous record. The information is captured once, at the point where it actually exists.
Enquiry arrives
A call, WhatsApp message or walk-in is logged as a lead with the customer, the problem described and the requested timing.
Assessment or quote
A technician is scheduled for a site visit. The assessment form is completed on site and becomes the quotation basis.
Job scheduled
The accepted quote becomes a job with a scope, a technician, materials and a date that the customer has confirmed.
Work completed on site
Checklist, photos and a customer signature are captured on the phone. The office sees the job move to complete without a phone call.
Invoiced and followed up
The invoice is raised from the recorded work. A follow-up review is scheduled, and the next opportunity is not forgotten.
FieldPro works in these trades
The operational problems look different on a roof than they do on a workshop floor, but the coordination problems are the same.
What changes when a business moves onto FieldPro
This is the comparison most businesses recognise when they describe their current situation to us.
| Area | Typical situation today | With FieldPro |
|---|---|---|
| Scheduling | Jobs listed on a whiteboard or in a notebook | A live dispatch board filtered by technician, skill and day |
| Job information | Text messages and memory | A structured job record with photos, checklist and signature |
| Customer history | Unknown unless the same person answers the phone | Every previous visit, quote and issue, per customer and per site |
| Progress visibility | A phone call to find out if it is done | Live status visible to the office without asking anyone |
| Invoicing | Raised later, from memory | Raised from the completed job record |
| Reporting | Manual count at the end of the month | Completion, response-time and revenue reporting on demand |
| Follow-up | Depends on who remembers | Scheduled automatically as part of the workflow |
The value of FieldPro is not the software interface. It is not needing to ask what happened.
FieldPro is not the right product for every business
If you have two people, one van and eight jobs a week, a shared calendar will genuinely be enough, and we will tell you that. FieldPro earns its cost when dispatching, job history and job volume make coordination expensive. We would rather say so up front than sell you complexity you do not need.
If FieldPro is not your problem
These are the other Adeptike.com products. They solve different operational problems and can be bought independently.
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ExploreSee FieldPro against your own operation
Tell us how many technicians you run, how many jobs you complete in a month, and what currently goes wrong. We will show you the parts of FieldPro that address exactly that, and be honest about the parts you do not need.
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