Field service management software for home automation companies
Home automation businesses install systems that customers will need adjusted for years. Adeptike.com FieldPro records what was installed, where it was placed and how it was configured, which is what makes a call-out quick and a second sale credible.
- Device and scene configuration recorded per installation
- Control panel, hub and device locations documented
- Aftercare and adjustment visits tracked properly
Where the working day goes wrong for home automation companies
These are the recurring failures we hear from businesses in this trade. Almost none of them are technical failures. They are information failures between the office, the van and the site.
The installer is the only record of the system
Six months later, nobody can remember which hub, which scenes and which wiring runs went into the house.
01Adjustment visits are never formalised
Every automation company has clients who call because a scene behaves differently now. Without records, each call is a fresh investigation.
02Client handovers are incomplete
A customer gets an app and a password. They are not told which room controls what, or how to reset anything.
03Second installations start badly
New work in the same home relies on what the previous installer remembers rather than what was recorded.
04What FieldPro handles for home automation companies
You can run the whole job lifecycle in one system: the enquiry, the visit, the work recorded on site, and the evidence that comes back with you.
Device and scene register
Every control, sensor, hub and scene recorded against the specific installation.
Configuration records
Settings, programming details and account information stored so they can be restored or extended.
Documentation for the client
Handover records giving the customer a real understanding of what was installed and where.
Aftercare job tracking
Adjustment and support visits handled as jobs with findings recorded, building a history rather than a black hole.
Technician specialisation
Dispatch by experience with the specific platforms the customer actually has.
Expansion and referral follow-up
Identifying satisfied installations where an extension or a neighbouring property makes sense.
How a job runs in FieldPro
One continuous record, from the first contact to the invoice.
Design consultation
Requirements discussed on site, existing wiring and network conditions assessed.
System proposal
Devices, automation scenarios and pricing agreed in writing.
Installation and programming
Devices fitted and scenarios configured, with everything recorded against the home.
Handover and training
Client shown what the system does and given documentation.
Aftercare and expansion
Support visits tracked, and further automation offered against a known installation.
Questions we get from home automation companies
Does it record which platform was used?
Can clients receive documentation?
Does this help us win more work?
See FieldPro against your own operation
Tell us how many technicians you run, how many jobs you complete in a month and what currently goes wrong. We will show you the parts of FieldPro that address exactly that.
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