Field service management software for internet installers
ISP and networking businesses live or die on the first visit being the only visit. Adeptike.com FieldPro records what the network actually looks like on site, so the installer arrives knowing the last install, the current configuration and the parts that are likely to be needed.
- Previous install details available before the technician arrives
- Structured site surveys for coverage and cabling
- Signal and test results recorded against the customer
Where the working day goes wrong for internet installers
These are the recurring failures we hear from businesses in this trade. Almost none of them are technical failures. They are information failures between the office, the van and the site.
The second visit is always the one that works
When the first installer did not record the cable route, the termination position or the signal readings, the second visit becomes a re-diagnosis exercise.
01Coverage is promised before it is tested
A quote given over the phone about coverage at a specific address is a guess, and it is usually discovered to be wrong on site.
02Fault reports have no technical context
“Internet is down” tells a technician nothing. The last known configuration and the last recorded test values do.
03Upgrades are sold without knowing what is installed
Selling a faster package to a customer whose existing hardware cannot support it is a promise that generates a return visit.
04What FieldPro handles for internet installers
You can run the whole job lifecycle in one system: the enquiry, the visit, the work recorded on site, and the evidence that comes back with you.
Full install record
Router or ONU model, service plan, MAC addresses, ports used and cabling positions stored per customer.
Structured site survey
Coverage, obstruction, entry point, cable distance and termination positions captured before installation is scheduled.
Test results on record
Signal strength, throughput and loss recorded against the job, so later faults have a baseline to compare against.
Managed repeat visits
Jobs that need a second visit are visible and scheduled, rather than discovered at the end of the month.
Upgrade readiness checks
Before an upgrade is quoted, the installed equipment is known and the offer can be validated.
Customer self-service portal
Customers can check their service status and report a fault without a phone call.
How a job runs in FieldPro
One continuous record, from the first contact to the invoice.
Coverage enquiry
A prospective customer asks about availability at a specific address.
Site survey
Coverage and cabling feasibility tested and recorded before anything is promised.
Installation
Hardware fitted, cabling run, network configured and photographed.
Testing and handover
Speed and signal tests recorded, credentials handed over, customer signed.
Faults and upgrades
Fault calls dispatched against the install record; upgrades sold against known hardware.
Questions we get from internet installers
Does it support both fixed and mobile networks?
Can customers see their own service details?
How does this help with faults?
See FieldPro against your own operation
Tell us how many technicians you run, how many jobs you complete in a month and what currently goes wrong. We will show you the parts of FieldPro that address exactly that.
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