Field service management software for plumbing companies
Plumbing businesses are judged on response time and on whether the same fault comes back. Adeptike.com FieldPro records what was found and what was done at each property, which is what stops a company paying to rediscover the same problem every few months.
- Property history so repeat faults are recognisable
- Emergency and routine call-outs prioritised clearly
- Parts recorded against every repair
Where the working day goes wrong for plumbing agencies
These are the recurring failures we hear from businesses in this trade. Almost none of them are technical failures. They are information failures between the office, the van and the site.
The third visit to the same leak is treated as the first
Nobody knows that the same property has been called out three times, so the root cause is never addressed and the customer is charged three times.
01Emergency and routine jobs are mixed
Urgent call-outs and scheduled installations sit in the same list, and the urgent ones are not visibly prioritised.
02Access details are passed around by phone
Whether the stopcock is inside, where the meter is, whether the gate code is needed. It gets explained on every visit.
03Parts fitted are not recorded
The plumber remembers roughly what was used, and the office cannot price accurately or notice a pattern of failures in one fitting.
04What FieldPro handles for plumbing agencies
You can run the whole job lifecycle in one system: the enquiry, the visit, the work recorded on site, and the evidence that comes back with you.
Property history
Every call-out, finding and repair recorded against the property, so repeat problems are visible.
Prioritised dispatch
Emergency, urgent and routine jobs separated so response commitments are actually kept.
Access and site details
Stopcock locations, meter positions, parking and access codes stored on the property record.
Parts recording
Fittings and materials recorded per repair, giving accurate pricing and failure pattern visibility.
Job templates and checklists
Standardised for common tasks so quality does not depend entirely on which plumber attended.
Customer communication
Arrival notifications and completion summaries sent without the plumber having to make a call.
How a job runs in FieldPro
One continuous record, from the first contact to the invoice.
Call received
The enquiry is logged with the problem described and priority set.
Dispatch
The job is assigned by location and skill, with the property history attached.
Diagnosis and repair
Findings, parts used and the fix are recorded on site.
Completion and follow-up
The customer is notified, and any follow-up visit is scheduled before leaving the site.
History review
Repeat visits on one property become visible, prompting a proper diagnosis.
Questions we get from plumbing agencies
Can it highlight customers with recurring problems?
How do you handle emergency jobs?
Does it work for a small team?
See FieldPro against your own operation
Tell us how many technicians you run, how many jobs you complete in a month and what currently goes wrong. We will show you the parts of FieldPro that address exactly that.
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